Privacy Policy

Information We Collect

Information You Provide Directly

When you contact us for painting services, we may collect:

• Name – So we know who we’re speaking with
• Phone number – To call you back and schedule appointments
• Email address – To send estimates and project updates
• Property address – To visit your location and provide accurate estimates
• Project details – To understand your painting needs

How you provide it: Through phone calls, emails, or in-person consultations.

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address – General location information
• Browser type – To ensure our website works properly
• Device information – To optimize your experience
• Pages visited – To understand which services interest you
• Time spent on site – To improve our content

How we collect it: Through cookies and standard web server logs.

How We Use Your Information

We use your information to:

Provide Services

• Schedule free estimates
• Visit your property
• Provide written quotes
• Complete painting projects
• Follow up after project completion

Communicate With You

• Answer your questions
• Send project updates
• Provide estimates and invoices
• Request reviews after completion

Improve Our Services

• Understand which services are most requested
• Improve our website content
• Better serve Knoxville customers

Legal Compliance

• Maintain business records
• Comply with tax requirements
• Respond to legal requests if required

Information Sharing

We DO Share Information With

Service Providers – We may share limited information with:

• Accounting services (for invoicing)
• Email providers (to send you communications)
• Website hosting providers (to maintain our site)

These providers are required to protect your information and only use it for specified purposes.

Legal Requirements – We may disclose information if required by:

• Court orders or subpoenas
• Legal investigations
• Protection of our legal rights

We DO NOT

❌ Sell your personal information to anyone
❌ Share your information with marketing companies
❌ Rent or trade your contact information
❌ Use your information for purposes unrelated to painting services

Cookies and Tracking Technologies

Essential Cookies – Required for website functionality

• Remember your language preference
• Maintain website security

Analytics Cookies – Help us understand website usage

• Google Analytics (tracks page views and user behavior)
• These cookies don’t identify you personally

Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies

Note: Disabling cookies may affect website functionality.

Third-Party Services

Our website may use the following third-party services:

Google Analytics

We use Google Analytics to understand website traffic and user behavior. Google Analytics collects:

• Pages you visit
• How long you stay
• How you found our site
• General location (city/state level)

Google Maps

We may embed Google Maps to show our service area. Google’s privacy policy applies to map usage.

Social Media Links

Our website may link to our social media pages (Facebook, Instagram, etc.). When you visit these pages, their privacy policies apply.

Data Security

How We Protect Your Information

We take reasonable measures to protect your information:

✓ Secure website hosting
✓ Password-protected systems
✓ Limited employee access to customer data
✓ Regular security updates
✓ Secure email communications

Important Limitations

No system is 100% secure. While we work to protect your information, we cannot guarantee absolute security. Email and phone communications are not encrypted.

What You Can Do

• Use strong passwords if we create an account for you
• Don’t share sensitive information via email
• Verify you’re communicating with Fresh Lines before sharing details

Your Privacy Rights

You Have the Right To

Access – Request copies of your personal information
Correction – Ask us to correct inaccurate information
Deletion – Request deletion of your information (with some exceptions)
Opt-out – Stop receiving marketing communications
Questions – Ask how we use your information

How to Exercise Your Rights

Contact us

• Phone: +1 (865) 850-7483
• Email: [email protected]
• Mail: 1134 Vale View Rd, Knoxville, TN 37922, USA

We’ll respond within 30 days.

Exceptions

We may retain information required for:

• Completed project records (tax and business purposes)
• Legal compliance requirements
• Ongoing warranty obligations

Email Communications

What We Send

After you contact us, we may send:

• Estimate confirmations
• Project updates
• Appointment reminders
• Invoice information
• Follow-up satisfaction surveys

Opting Out

To stop receiving emails: Reply to any email with “unsubscribe” or call +1 (865) 850-7483.

Note: We may still send essential communications about scheduled projects or completed work.

California Privacy Rights (CCPA)

If you’re a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect
• Right to delete your personal information
• Right to opt-out of information sales (we don’t sell information)
• Right to non-discrimination for exercising your rights

To exercise these rights: Contact us at +1 (865) 850-7483 or [email protected]

Children’s Privacy

Our services are intended for adults 18 years and older. We don’t knowingly collect information from children under 13.

If you’re a parent or guardian and believe we’ve collected information from a child under 13, contact us immediately at +1 (865) 850-7483.

Data Retention

How Long We Keep Information

Active customers: While providing services and for 7 years after project completion
Inquiries: 2 years if you requested an estimate but didn’t proceed
Website visitors: Analytics data retained for 26 months
Tax records: 7 years (legal requirement)

Why We Retain Data

• Business record requirements
• Tax compliance
• Warranty obligations
• Repeat customer service

International Users

Fresh Lines Painting + More operates in Knoxville, Tennessee, USA. Our services are intended for customers in the Knoxville area.

If you’re outside the United States: Your information will be transferred to and processed in the United States. By using our services, you consent to this transfer.

Links to Other Websites

Our website may contain links to:

• Review sites (Google, Facebook, etc.)
• Supplier websites

We’re not responsible for the privacy practices of other websites. Their privacy policies apply when you visit them.

Business Transfers

If Fresh Lines Painting + More is sold, merged, or transferred to another company, your information may be transferred as part of that transaction. We’ll notify you of any such change.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect:

• Changes in our practices
• New legal requirements
• Service improvements

When we make changes:

• We’ll update the “Last Updated” date at the top
• Significant changes will be noted on our website
• We may notify you by email for major changes

Your continued use of our services after changes means you accept the updated policy.

Contact Us About Privacy

Questions or concerns about our privacy practices?

Fresh Lines Painting + More

Phone: +1 (865) 850-7483
Email: [email protected]
Mail: 1134 Vale View Rd, Knoxville, TN 37922, USA

Office Hours: Monday – Friday, 9:00 AM – 5:00 PM

We’ll respond within 30 days.

State-Specific Privacy Rights

Tennessee Residents

Tennessee law provides certain privacy protections. You have the right to know how we use your information and to request deletion of your data.

Other States

If your state has specific privacy laws, those rights apply. Contact us to learn more about your state-specific privacy rights.

Your Consent

By using our website or services, you consent to this Privacy Policy.

You can withdraw consent by:

• Stopping use of our website
• Requesting deletion of your information
• Contacting us to discuss your concerns

Summary – What You Should Know

✓ We only collect information needed to serve you
✓ We never sell your personal information
✓ We protect your data with reasonable security measures
✓ You can request access, correction, or deletion of your data
✓ We use cookies to improve website experience
✓ You can opt out of marketing emails anytime
✓ We comply with applicable privacy laws

Questions?

This Privacy Policy is written in plain language, but privacy can be complex. If anything is unclear, please contact us:

Call: +1 (865) 850-7483
Email: [email protected]

Chaz answers personally during business hours and is happy to explain our privacy practices.

Fresh Lines Painting + More
Serving Knoxville Since 2005
Your Privacy Matters to Us